EagleTec CNC Technical Support Service Reviews

Story Between Us 

This friend is called Lawson Daiki Hamasaki, from Brazil, a beautiful South American country. We first made his acquaintance 3 days ago; Before that, we didn't know each other. Our technical service department received an email from him asking for technical assistance concerning his own cnc equipment which he had bought elsewhere earlier. The specific fault is from the control system – RichAuto A11 hand-held controller.

The entire solution of the problem is done by Email. After two simple email communication, our friend repaired the fault of the CNC machine according to our instructions and made the machine run normally again.

EagleTec CNC is committed to providing high quality CNC equipment and expert global technical support. In addition to taking care of our own customers, we are happy to help more friend. Therefore, we will share some useful knowledge articles concerning CNC equipment on our website from time to time; after receiving the request for help, we will try our best to help these new friends.

Support or service is as important as product quality; support and service are also part of the value of the product.

We will give our customers the best price on the premise of guaranteeing quality and service; but we will not reduce product quality and service quality for cheap pricing in order to win orders.

Only in this way can we go farther.

Our Email Communication

After obtaining his consent in advance, we are posting all our email communication here. Please read the whole things below.

First Email from This Friend

Email content typed below:

“Hello, my name is Lawson Daiki Hamasaki

Together with my brother run a small local brazilian company, specialized in wooden framed glasses, it is called Lunethier. I have just read the article in your website regarding the process about how to update the RichAuto A11 control system.

Coincidentally, I'm currently having a problem with my controller, and due to this issue I am unable to use my CNC to work or move forward with my urgent projects. From what I could extract from your article, it seems that the control system could be fixed by updating the firmware, but to do so I need the latest .PKG file.

Can you please help me?

If you could send me the .PKG file to me to update the controller I would be extremely grateful.

Thank you a lot in advance.”

First Reply We Gave

“Hello Lawson Daiki Hamasaki

Thanks for contacting and we have pleasure in helping you concerning the A11l firmware.

Kindly get it in attachment here and do update as per the guideline on our site.

If you need any support or spares in future, please contact us freely. “

Second Email from This Friend

One day later, we got the latest feedback from our friend. The problem solved and his machine works again. Lawson Daiki Hamasaki shared his photo with us in this email also. Email as below:

“Hello Carl!

Thank you very much for your support. I used the file that you sent me and followed the steps you described in your website. Good news, my RichAuto controller came back to life! It is noe working perfectly.

Just wanted to let you know that without your guidance and help we would be completely doomed. We are very happy and thankful for your help.

You are awesome! ;)

Thanks again,

Lawson Daiki Hamasaki”

Second Reply We Gave

In the reply, we first congratulated him, and by the way asked if we could post his case to our company's website.

And soon, we got email from him concerning this.

Third Email from This Friend

Content:

“Hello Carl

Of course you can post my case in your website. I would love to help show how helpful and great you guys are.

=)”

Thanks for your time. Today’s case sharing ends here, see you next time.