After-Sale Service

All EagleTec Machinery enjoy the after-sale service term here. The following are the details.

Assembly

As users, please do not worry about this. In most cases, the machine is sent out in a plug-and-play mode after the manufacture complete in our factory.

In rare cases, because the machine size exceeds the width of the container and cannot be loaded, machine will be shipped in SKD (Semi-Knocked Down) manner. In this case, we will provide detailed guide for the installation in English, you can follow the step-by-step installation of our manual to assemble back. If you can't do it yourself, we're happy to provide online, timely guidance via video calling.

User Tutorials & Guide

Full set tutorials of your ordered machine from hardware to software are provided to you in English language.

The tutorials are a specific guide, step by step for your exact machine model, not a general one for many models.

The instructions are usually PDF documents with pictures and texts, or videos with English notes.

Training

We can provide training for your new cnc machine in our factory in China. This is a 3-day class that will teach you everything you need to bring your machine into production.

As an option, we can send an engineer to your site to conduct control training and bring the machine into production; all cost should be afforded by your party (include air tickets, visa, room and food during stay in your country). And USD200/DAY as allowance for engineer.

Damaged Parts Enjoy Free Replacement under Warranty Period

The damaged parts within warranty enjoy the free replace service if the users can send back the damage ones (in some cases, no need send back

damaged one).

We offer new part for free and ship it to the customer's address via courier; we will bear the mailing fee also. If the broken accessories need to be mailed back, the customer will bear the cost of the return.

Technical Support After Warranty Expires

After warranty expire, replacing bad parts will be charged on basis of cost but no profit.

For our machines, we provide in-house technical support throughout our lives. You can contact us whenever you need us.

Technical support can be achieved by telephone, video call, online communication, remote desktop assistance, etc.

Jinan EagleTec Machinery Co.,Ltd.